Director of Operational Services

Ken Gray

Ken Gray - TechGuilds Special Ops


As the Director of Operational Services, I am responsible for planning and evaluating the service delivery of TechGuilds’ Sitecore Support, Training, Infrastructure and Digital Marketing offerings.

My goal is to maintain the success, growth and continuous improvement of the above service initiatives by leading and partnering with our internal departments and client stakeholders. I regularly report on business service challenges and present solutions to enhance the service delivery of TechGuilds. I strive to understand our clients’ needs and take proactive steps to maximize their satisfaction, Sitecore ROI and retention. 

I lead the effort to provide effective and timely training, digital strategy and support service for all clients by driving talent development, operational efficiency and resource acquisition. Essential to my role is the establishment of clearly defined departmental and individual goals and communicating these to the TechGuilds founders and staff associates keeping in mind our philosophy of transparency and knowledge sharing. 

I have the fortunate pleasure of occasional travel to meet clients and honour our commitment of being a high-touch and engaging partner to their success in context marketing and personalized omni-channel customer experiences.

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