Plan International Canada
Digital platform strategy, cloud migration, and redesigned donor journeys for a leading humanitarian organization.
Plan International Canada (PIC) is a leading development and humanitarian organization dedicated to advancing children's rights and equality for girls. To better serve its donors and operate in a more data-driven, agile way, PIC needed to modernize its digital ecosystem, spanning its websites, e-commerce, and fundraising platforms. TechGuilds was engaged as the strategic and technical partner to define the future-state architecture, evaluate options, and establish a practical roadmap for transformation.
4
Engagement phases
Azure
Cloud migration
Donor
Journey redesign
Managed
Ongoing services
Challenge
PIC's digital environment had grown fragmented over time, creating operational and experience challenges across the organization. Outdated infrastructure struggled with traffic and dynamic content, while inconsistent touchpoints across web and fundraising platforms created a disjointed experience for donors. Design and UX were misaligned with the organization's brand and audience expectations, and recurring reliability issues including downtime were undermining confidence in the platforms.
Approach
Discovery and current-state assessment
TechGuilds led a comprehensive discovery that produced technology, governance, operating model, and sourcing model assessments alongside current-state donor journey mapping. This phase established clear business objectives and success measures, and gave the team a shared understanding of constraints before any structural decisions were made.
Stakeholder and user engagement
Through interviews, workshops, and UX research, TechGuilds captured stakeholder and user needs across fundraising, marketing, and IT. This work defined both functional and non-functional requirements covering stability, scalability, accessibility, and maintainability, and established the target-state experience principles that would guide design and platform decisions.
Options analysis, future-state design, and implementation
TechGuilds developed future-state recommendation documents covering the technology stack, hosting approach, governance model, sourcing strategy, and information architecture. A prioritized product roadmap and phased requirements set gave PIC a clear, sequenced path forward. TechGuilds then supported PIC through the transition from unstable on-premise environments to stable, scalable cloud infrastructure, with the engagement evolving into an ongoing Super Care™ retainer. Following delivery, PIC entrusted TechGuilds as the stewards of their newly-built platform, the team responsible for continuous improvement, proactive maintenance, and the long-term evolution of their primary digital presence.
Results
Infrastructure modernization and cloud migration significantly reduced downtime and performance issues.
Redesigned donor journeys and new platform features improved engagement and conversion, particularly with younger donor segments.
Governance, operating model, and sourcing recommendations gave PIC a sustainable framework for managing and evolving its platforms into the future.