Super Care™ for Sitecore

A continuous delivery retainer that combines reactive support, proactive improvements, and strategic advisory in one program.

Your Sitecore platform launched successfully. The project team moved on. Now you are living with it day to day, and the reality is different from the launch celebration.

Your internal team is stretched thin, juggling bug fixes, content requests, and new feature work. Minor issues accumulate into bigger problems because nobody has time to address them properly. The platform is stable, but it is not getting better. Personalization, analytics, and marketing features are underused because there is no capacity to configure and optimize them. Every time you need expert Sitecore help, you are either hiring a contractor who needs onboarding or going back to market for a new partner who needs to learn your environment from scratch.

Super Care™ is designed for this exact situation.

What Super Care™ includes

Continuous delivery, proactive improvements, and strategic advisory in one program

24/7 Monitoring and support

Bug fixes, incident resolution, and platform troubleshooting with SLA-backed response times. When something breaks, the team that already knows your environment handles it.

Continuous development and enhancements

New features, component updates, and platform improvements delivered in regular development sprints. Your Sitecore environment keeps evolving alongside your business needs, not sitting still after launch.

UX and accessibility enhancements

Design updates, usability improvements, and accessibility compliance work to keep your digital experience current and inclusive. This is the work that typically gets deprioritized when internal teams are in firefighting mode.

Strategic advisory

Quarterly reviews, roadmap planning, and strategic recommendations to help you get more value from your Sitecore investment over time. We assess how the platform is performing, identify underused capabilities, and recommend where to invest next.

Dedicated knowledge base

Every ticket resolution, configuration change, and decision is documented in a knowledge base specific to your environment. The longer we work together, the faster issues get resolved and the lower your cost of ownership becomes.

Trend-based reporting

We track ticket patterns, severity trends, and platform health metrics to give you a clear picture of how your environment is performing and where attention is needed.

How it works

A dedicated team, not a ticket queue

Super Care™ is a monthly retainer with a defined allocation of hours across support, development, and advisory. You get a dedicated team that knows your environment, your codebase, and your business context. There is no re-onboarding, no re-explaining, and no account management layer between you and the people doing the work.

We work in regular sprints with transparent backlog management, so you always know what is being worked on, what is coming next, and how your hours are being used.

Super Care™ vs. traditional support

Not a helpdesk. A continuous delivery partner.

Traditional managed services

Typically ticket-based: something breaks, you submit a request, it gets triaged, and eventually someone fixes it. The relationship is reactive by design. The goal is to keep your platform running.

Super Care™

Includes reactive support but goes significantly further. Combines ongoing development, design improvements, and strategic guidance in one program. The goal is not to keep your platform running. It is to make it better every month.