Sitecore Support

When something breaks or your team needs hands-on help, we are available. Certified Sitecore practitioners, not a ticket queue.

Something is not working the way it should and your team does not have the Sitecore expertise to diagnose it. Maybe it is a performance issue that appeared after the last deployment. Maybe a feature that worked in staging is broken in production. Maybe your internal team is stretched across too many priorities and Sitecore issues keep getting pushed to next sprint.

These are not edge cases. This is how most organizations experience Sitecore at some point. The platform is powerful, but it is also complex, and when issues arise, generic IT support teams struggle to resolve them quickly because they do not have deep platform context.

What you get

Every support request handled by practitioners who know the platform inside out

Certified Sitecore practitioners

Every support request is handled by a developer or architect with real Sitecore project experience. Not a generalist. Not a first-line helpdesk. The person triaging your issue has built and maintained Sitecore environments for enterprise organizations.

Fast, informed resolution

We fix bugs, resolve configuration issues, apply hotfixes, and troubleshoot performance problems with the context of a team that understands the platform deeply. Root cause analysis and post-mortem documentation are included so the same issue does not recur.

Proactive monitoring and log analysis

When engaged on an ongoing basis, we review logs and monitor platform health to catch issues before they escalate into outages.

Performance tuning and maintenance

Sitecore environments degrade over time if they are not actively maintained. We handle performance tuning, caching configuration, database optimization, and infrastructure health checks to keep your platform running the way it should.

Knowledge base for your environment

Every resolution is documented in a dedicated knowledge base specific to your environment. Over time, this reduces your cost of ownership as common issues become faster to resolve and your internal team can reference past solutions.

Trend-based reporting

We track ticket volume, severity patterns, and recurring issues to give you visibility into the health of your platform over time. This reporting helps you make informed decisions about when to invest in deeper remediation versus continued support.

Flexible engagement

Support structured around how your organization actually works

On-demand support

You have an issue and need expert help right now. We scope it, fix it, and document it.

Ongoing support retainer

Predictable monthly coverage with SLA-backed resolution times for organizations that need consistent access to Sitecore expertise.

Transition to Super Care

If your support needs grow beyond reactive fixes into proactive improvements, UX enhancements, and strategic advisory, Super Care wraps everything into a broader continuous delivery program.

SitecoreAI and XP/XM

We support the full Sitecore product timeline

Whether you are running the latest SitecoreAI platform or still on Sitecore XP or XM on-premise, we support both. Our team has deep experience across the full Sitecore product timeline, and we have a clear point of view on when it makes sense to continue supporting an on-premise environment versus planning a migration path.